Course description

This exciting new course is designed for those involved in or aspiring to a career in customer service. 

The pathway includes three strands: 

  • Principles of Customer Service includes the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role, such as how to manage information and supporting events and know how to apply this knowledge in a variety of industries and job roles 
  • Principles of Team Leading covers characteristics of effective leaders, leadership styles and potential impacts and the benefits of effective leadership for organisations 
  • Lean Organisation Techniques involves learning specific techniques and tools to improve business performance including enabling effective team performance and in addition, how to access the business sector/further qualifications and learning  
  • Industry guest speakers may form part of this curriculum subject to availability 

The course is delivered via a hybrid study programme consisting of two days per month in college over six months and the remainder of the course is self-study distance learning. Study is supported by the provision of a tailored virtual learning environment which is accessed from home. 

Course content

  • NCFE Level 2 Certificate in Principles of Customer Service 
  • NCFE Level 2 Certificate in Principles of Team Leading 
  • NCFE Level 2 Certificate in Lean Organisation Techniques 

Useful information

Assessment will be by student workbook with an engaging variety of interesting and sometimes challenging learning activities, methods, and written assessments. No exams. Let our experienced tutors encourage you out of your comfort zone and broaden your horizons in a supportive learning environment. A notebook and pen would be useful, you may bring your own laptop if you prefer.