Course description

This two-day course explores customer service and the basic skills necessary to provide an efficient and customer friendly service which exceeds customer expectations.  

The course also explores complaint handling procedures and how complaints can be resolved.   

The course is aimed at those wishing to improve their customer service ability in order to add to their skills set and improve their CV and employability.  

Want to learn more?

You can find out more about Northern College and the courses on offer at one of our Open Events.


Northern College, Yorkshire

Course session dates

Session dates for 13 October 2022 - 14 October 2022

  • Thursday 13 Oct 2022 to Friday 14 Oct 2022

Course fees and funding support


* This course is fully funded for eligible students.

If you are not eligible, there will be a cost of £0.00 plus an additional fee if you choose to stay over. The vast majority of students are eligible to study for free and we will confirm when you apply.