Course description

This two-day course explores customer service and the basic skills necessary to provide an efficient and customer friendly service which exceeds customer expectations.  

The course also explores complaint handling procedures and how complaints can be resolved.   

The course is aimed at those wishing to improve their customer service ability in order to add to their skills set and improve their CV and employability.  

If you are interested in Business, you can access this course as part of an 11-week programme that will start with the basics and lead up to level 1 and 2 certificates. Gateway to Business – Northern College

Course session dates

Session dates for 23 February 2023 - 24 February 2023

  • Thursday 23 Feb 2023 to Friday 24 Feb 2023

Session dates for 8 June 2023 - 9 June 2023

  • Thursday 08 Jun 2023 to Friday 09 Jun 2023