Business and Management

Customer Service

When does this start and end?

8 June 2023 - 9 June 2023

What are the entry requirements?

No formal qualifications are required to study this course. A willingness to learn is essential.

How much does this cost?

FREE*

* This course is fully funded for eligible students.

If you are not eligible, the cost of the course is £25.00. If you choose to stay residentially, and you are not eligible via the residential funding assessment, there will be an additional fee to pay. The vast majority of students are eligible to study and stay residentially for free and we will confirm when you apply.

Introduction

This is an introductory level course for beginners and requires no formal qualifications to apply.

Found out about Progression

Course description

This two-day course explores customer service and the basic skills necessary to provide an efficient and customer friendly service which exceeds customer expectations.

The course also explores complaint handling procedures and how complaints can be resolved.

The course is aimed at those wishing to improve their customer service ability in order to add to their skills set and improve their CV and employability.

Course session dates

Session dates for 8 June 2023 - 9 June 2023

Thursday 08 Jun 2023 to Friday 09 Jun 2023

Introduction

This is an introductory level course for beginners and requires no formal qualifications to apply.

Found out about Progression

Our Business and Management courses include a variety of subjects and levels, with introduction courses that include the basics to help you either work towards gaining roles in business related employment or starting your own business. Our management course is aimed at people who are already in or are developing into a first line management role and will help you to improve your knowledge and skills in areas such as managing people, communication and building relationships.

Maria Bowie Curriculum Manager

“Studying at Northern College was incredible. Everyone there made learning so easy and enabled me to find direction in my life.” - Naima
Learn more about Naima's story

This course has given me a whole new perspective on managerial roles and an insight into different styles and practices. The support of my tutor has been fantastic with additional support of online tutorials and access to all relevant documentation.

Was an amazing experience. The staff were all friendly and approachable. Thank you Northern College for making me feel welcome.

Awesome tutors and a very friendly place. I wish I was still there.

Absolutely amazing beautiful place. Can’t fault anything about. Adult education at its best.