Course description

This course leads on from the Understand Customers course and is designed to provide learners with an understanding of how to develop customer relationships and the value of customer loyalty and retention to the organisation. 

Want to learn more?

You can find out more about Northern College and the courses on offer at one of our Open Events.


Northern College, Yorkshire

Course session dates

Session dates for 1 December 2022 - 2 December 2022

  • Thursday 01 Dec 2022 to Friday 02 Dec 2022

Course fees and funding support


* This course is fully funded for eligible students.

If you are not eligible, there will be a cost of £75.00 plus an additional fee if you choose to stay over. The vast majority of students are eligible to study for free and we will confirm when you apply.