We have 2 different start dates for this course:
There are no specific requirements to study this course, however, you may find it helpful if you have achieved a Level 1 qualification. You will need to complete written assignments using an acceptable level of English language.
FREE*
* This course is fully funded for eligible students.
If you are not eligible, the cost of the course is £75.00. If you choose to stay residentially, and you are not eligible via the residential funding assessment, there will be an additional fee to pay. The vast majority of students are eligible to study and stay residentially for free and we will confirm when you apply.
This is an introductory level course for beginners and requires no formal qualifications to apply.
Found out about Progression
This course leads on from the Understand Customers course and is designed to provide learners with an understanding of how to develop customer relationships and the value of customer loyalty and retention to the organisation.
Session dates for 27 April 2023 - 28 April 2023
Session dates for 27 July 2023 - 28 July 2023
Our Business and Management courses include a variety of subjects and levels, with introduction courses that include the basics to help you either work towards gaining roles in business related employment or starting your own business. Our management course is aimed at people who are already in or are developing into a first line management role and will help you to improve your knowledge and skills in areas such as managing people, communication and building relationships.
“Studying at Northern College was incredible. Everyone there made learning so easy and enabled me to find direction in my life.” - Naima
Learn more about Naima's story
This course has given me a whole new perspective on managerial roles and an insight into different styles and practices. The support of my tutor has been fantastic with additional support of online tutorials and access to all relevant documentation.
Was an amazing experience. The staff were all friendly and approachable. Thank you Northern College for making me feel welcome.
Awesome tutors and a very friendly place. I wish I was still there.
Absolutely amazing beautiful place. Can’t fault anything about. Adult education at its best.
Rated by Ofsted as an Outstanding Provider
student pass rate for 2021-22
of students rated the College as good or outstanding in supporting them to improve their confidence to learn
Fully focus on your studies by staying on-site with us.
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We have acres of National Trust gardens and parkland to explore right outside our building.
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We’re rated by Ofsted, the UK education standards office, as Outstanding.
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We have outstanding pass rates, to ensure our students achieve and progress.
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We have a whole team to support you through your studies to make sure you do well.
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Make new friends and study alongside like-minded adults as part of our unique learning community.
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