Course description

This two-day course explores customer service and the basic skills necessary to provide an efficient and customer friendly service which exceeds customer expectations. This, therefore, generates repeat business for the benefit of the customer, employee, and employer. The course also explores complaint handling procedure and can support established processes of organisations for which learners already work. 

The course is aimed at those wishing to improve their customer service ability in order to add to their skills set and improve their CV and employability.


Large organisations and businesses owners can add this course to their portfolio of continuous professional development opportunities for employees or volunteers in non-profit organisations, community groups and charities. This can lead to staff feeling valued, working more effectively as a team and help reduce staff turnover. In business, giving excellent customer service, strengthens and maximises the repeat business probability for your company. The course can be tailored to individual business needs and can be delivered on campus, offsite or on-line.

What can this course lead to?

You may wish to progress from this course to:

Introduction to Marketing
Exploring Social Media Marketing
Exploring Women in Leadership
Investigating Enterprise L1
Business Skills L2
Management Skills and knowledge L3

Want to learn more?

You can find out more about Northern College and the courses on offer at one of our Open Events.


Northern College, Yorkshire

Course fees and funding support

We can confirm when you apply or contact our Student Support Services team to learn more.

Course Fee FREE