Course description

This is a basic course on customer service. You do not need any experience to join us.

On completion of this course you will able to:

define what customer service is
explain why customer service is important
understand how customer expectations can be met and exceeded
understand basic customer service skills
understand complaint handling procedure.

What can this course lead to?

Level 1 courses such as Investigating Enterprise.

You could also progress onto roles in customer service in a variety of environments (eg customer service or customer service advisor).

Want to learn more?

You can find out more about Northern College and the courses on offer at one of our Open Events.


Northern College, Yorkshire

Course session dates

Session dates for 15 June 2022 - 16 June 2022

  • Wednesday 15 Jun 2022 to Thursday 16 Jun 2022

Course fees and funding support

You may be eligible to study for free if you are unemployed, on certain benefits, or earn £17,374.50 a year or less. We can confirm when you apply or contact our Student Support Services team to learn more.

Course Fee £50.00